If there was only one thing I could say to describe my experience with Digitel Systems Inc. it would be impeccable service! I could not be more impressed with their company model and the service they have provided to SRIM right from the initial meeting through to implementation and management of the cloud phone system.
Special Risk Insurance Managers Ltd. – Vancouver, BC
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Read what our clients are saying about Digitel Systems Inc. We are very proud of the excellent feedback we get from our clients.
It went fabulously as always. Your tech was amazing and way ahead of schedule from Day 1. The ASUs and the gateway are working flawlessly! And everyone seems very happy with their new phones.
Many, many thanks to You and the rest of your team for making this happen. Installation by Digitel was never in doubt!
North Island College – Vancouver Island, BC
Highly Recommend Digitel
There were a few technological wrinkes with my recent move, but Ross and Blake handled everything with their usual competence and cheerful assistance. I recommend Digitel highly.
McAlisterLaw – Vancouver, BC
Extremely Satisfied Customer
First off, a huge thanks to David K, Ron D and Tim K for helping us achieve a huge success on our relocation project. Everything was performed quickly and professionally. Our telcom systems and cabling worked 100% the first time around after your team's installation. The morning after moving into our new office space, everyone was amazed at how our phones and network connectivity all worked perfectly... everyone was productive with zero downtime.
It is a pleasure working with each one of you. We are highly satisfied and look forward to years of continued business with Digitel.
Grosvenor Americas – Vancouver, BC
Great System Conversion
I wanted to take a moment to say thank you for a seamless and smooth transition to the new Zultys Phone System. Ross and the team ensured that the switch over went almost completely unnoticed – with no disruption to our business, or workday.
We are enjoying the features that we have learned to use so far, and know that the system has so much more to offer. The ladies in Customer Service are loving their headsets!
Thank you! We look forward to our continued partnership with Digitel.
Fulton Sales – Surrey, BC
Great ExperienceAlways a great experience working with Digitel. I've done two major phone system upgrades with them. The whole team (Dave, Peter and Myra) is very knowledgeable and well organized so it's always a smooth process.
How We Handled A Recent Snow StormOn December 19, 2012 the residents of Vancouver, BC were hit with a big snow storm. For those that don't know our climate, our winters are typically rain, and we are not well equipped to handle snow. As expected, navigating our roads was near impossible, but this is how we were able to open for business on time:
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Cool and CalmI just wanted to say thank you for sending Richard to us to help fix some problems with our phone system, today. He came same day and was calm, cool and knowledgeable during, what was for me, a stressful morning. I appreciate his good attitude and assistance!
Nuheat switched to Digitel Systems in the past 6 months to support our Mitel system and our telecom infrastructure. On top of that we were moving buildings in early March. Their solutions to my issues on keeping phone numbers when moving cities and increased redundancy and backup prior to the move helped us immensely. This is not to mention the excellent work done by their technicians during the move to get Nuheat up and functional for Monday morning.
Shortly after the move the solutions suggested by Digitel for redundancy helped us "survive" an incident where 2600 pairs of phone cables were cut in our area rendering many customers without phone and internet for 24 hours. The solution suggested and implemented by Digitel allowed us to redirect our main number so Nuheat could continue operating as normal.
Thanks so much for your patience in helping us get this system off the ground. As someone who has worked with other phone providers in the past, you guys are awesome every time I call in, so I appreciate that.
Epic Polymer – Langley, BC
I wanted to take a moment to thank you all for a seamless transition. Your Senior Technician was excellent. He was organized, friendly and calm at all times making this transition one of the easiest technical transitions I have ever been a part of. I know there was a lot of work and setup being done in the background. As well, we discovered much too late into the process that our IT team would be on vacation. They were only available by telephone. In most cases, this would have been an unacceptable scenario to the installation team. However, your technician handled the situation brilliantly and made it seem as easy as plugging in the USB head sets. I am truly thankful for his expertise and professionalism.
The entire team has taken to the Zultys system very well. The MXIE software makes things easy to use. It was the first time the team was actually excited about "change" in the office! We even had a couple of users showing us how to change setting etc.
Please let me know if you need a reference for future Zultys/MXIE clients. I will be pleased to recommend Digitel and the system.
Cruise Experts Travel – Vancouver, BC
Thank you Dave and Stacy!
We recently opened a new office. Having no experience with any of the technical set-up, we were overwhelmed by the knowledge and assistance provided by Dave Kuwica. Not only was he able to expertly do what he needed to do to set up the lines for our new phones, he was able to give advice to the other technicians who weren't as knowledgeable.
Stacy Adolph was also a great help throughout the process, from the time I ordered the phone, through to training on how to use them.
Thanks to your team!
Wonderful, Patient and Very Helpful
I just wanted to send a note to say how pleased I was with the team that came in last week to set up our new system. All of the team were wonderful, patient and very helpful to me and my tenants in answering questions and showing us how to operate our new telephones. Stacey was great and a good teacher and Tim was very helpful on the Friday in problem solving a few unforeseen challenges.
I had to contact the service department and they and Tim were great and got me all the answers to a few minor problems, and by 5:00pm I was one very happy customer.
Thanks for all of your hard work Betty Ann; it has been a very pleasant experience working with Digitel.
You and your teams' thoughtfulness and care for us as your clients as well as your attentiveness to ensure that we have what we need to remain effective is excellent and appreciated. Thank you so much.
Genesis Integration – Vancouver, BC
We have been a Digitel customer for about 20 years now and I can not imagine any other company looking after our telecommunication systems. All of the staff I have dealt with at Digitel have always been very knowledgeable and helpful, providing us with communication systems that fits our needs. Any major installations are well thought out and planned so there is minimal disruption to our staff and lawyers. Kudos to all of the Digitel team!
Owen Bird Law Corporation – Vancouver, BC
Job well done!
Thank you very much for getting us set-up in our new office.(on budget & ahead of time!) You should be very proud of your team - Chris our installer, Cheryl our trainer, Jeanne our project manager & I am sure there are more behind the scene. You redefined for us what service can be & should be.
Best wishes for a great 2005!
President & CEO
RSI International Inc. – North Vancouver, BC
Three years ago we purchased a voice over IP phone system from Digitel. Throughout that time Digitel's service has always been friendly and exceptional. More importantly though when our company started to grow, Digitel responded quickly to help us upgrade and ensure a smooth, nearly uninterrupted, transition.
Richard P. Working on the Downtown Vancouver Business Improvement Association's (DVBIA) Phone System
Richard has repeatedly placed follow up calls checking in to see how we were doing after making system adjustments and has always been extremely kind and thoughtful as we waded through the possibilities trying to find exactly where the problem was rooted.
Thanks to Richard we now have a fully functional phone system and a deep appreciation for the excellent customer service he demonstrated from beginning to end.
Vancouver, BC V6B 5A1