Download ZAC at: https://www.zultys.com/download-zac/

• Windows 8, 10, 11, MacOS 10.13 or newer
• Windows Terminal Server (Microsoft Remote Desktop) (All functions except Softphone audio and TAPI)
• Other terminal services such as Citrix, etc. have not been tested. They are likely to work but are not officially supported

Yes. Here is a website that we recommend for speed tests – http://zultys.speedtestcustom.com. We’ve found that it provides good results for potential customers testing their networks. There are several other test sites that you can find online and are free to use, but we know this one has performed consistently well for our customers.

For more detailed information on what the speed test measures click on the PDF.

For the best quality of fax images, when printing a fax, be sure the Resolution on the Format screen is set to Fine (not Normal). To permanently set the resolution, follow the instructions below.

1. Open Devices and Printers from the Start button.
2. Right click on the Zultys FAX device and select Printer Properties (not Printing Preferences).
3. Click on the Preferences… button in the Zultys Fax Properties window.
4. Make the settings the way you want.
   1. Force FAX resolution check the box for Create faxable image and click the radio button for 201×196 DPI.
   2. Graphic Resolution can be changed as well to Fine 201×196 DPI. Note it is possible to set this higher which may improve the fax quality, but it will greatly increase the length of time it take s to send the fax.
5. Click the Apply button in Zultys Fax Printing Preferences.
6. Click the OK button in Zultys Fax Printing Preferences.
7. Click the OK button in Zultys Fax Properties window.

• Click here to download the ZIP 4 Series Detailed Headset Compatibility Guide Plantronics, Jabra, Sennheiser
• Click here to download the Z 2x Series Detailed Headset Compatibility Guide Plantronics / Poly, Jabra, Sennheiser

Popular Headsets:

• Plantronics – CS60, CS70, CS500 series, Savi W700 series, Voyager Pro w/adapter, Voyager Legend w/adapter
• Jabra – PRO 9400 Series, GO 6470, PRO 920, GN9350e, GN9330e, GN9120 EHS

Softphones

ZAC softphone no EHS: Call control takes place from ZAC

• Softphone headset compatibility is based on compatibility with your PC or Mac. ZAC softphone utilizes the native PC or Mac audio drivers. You can connect virtually any headset to the computer and be able to answer calls directly from the ZAC application.
• USB headsets generally provide better quality than analog headsets plugged into computer audio jacks. Some headsets support very high quality audio with terms like WB (wide band) or HD (high definition) and may include noise cancelling features.
• Bluetooth headsets will work but audio quality depends on the capabilities of the headset and Bluetooth radios in the computer. Plantronics Voyager Pro HD and Plantronics SAVI W440 are examples of high quality Bluetooth headsets. Plantronics also sells the BT300 adapter for computers that lack high quality Bluetooth radios. Most Windows computers don’t include the high quality Bluetooth radios but most Macintosh computers do.
• If callers report they hear an echo when talking to you, go to the computer Control Panels / System Preferences and reduce the sound input or output level until the echo goes away. This is usually a very small adjustment.

ZAC softphone with EHS: Most Plantronics USB and Bluetooth headsets use the modern HUB architecture and are automatically supported when using ZAC on your PC or Mac. No driver software needed.

1. Connect Plantronics headset
2. Open ZAC and Bind to Internal Softphone
3. Go to ellipsis (…) / Settings
4. Click on the Softphone icon and select Plantronics device

An action is needed such as picking up the handset, pressing the Speaker button on the phone, or pressing the SEND key (like on a cell phone).

By default, ZIP3 phones are configured to use distinctive ringing so users may differentiate between an internal and an external call. A side effect of that is that the Common Ring Tone option available from the Telephone UI will not have any impact on the ring tone played when a call is received.

This setting can be changed by your system administrator. This is usually set the same way for all phones for a consistent experience.

• Auto Attendants, Call Groups, Music on Hold: 8KHz, 8 bit mono, CCITT u-Law wav format
• Voice Mail Greetings ZAC version 7 or later: any wav or mp3 format
• Voice Mail Greetings MXIE: 8KHZ 16 bit, mono, PCM encoded wav format

Yes.

• Transfer (Blind): [Transfer] [Number] [Transfer]
• Transfer (Supervised): [Transfer] [Number] [Send], announce call, [Transfer]. To cancel transfer, press [X] then press the flashing line key to retrieve the original call.
• Conference: Phone-based three party conference – Press [Conference] while on the call, enter the number, and then press [Send]. Wait until the call is answered and then press [Conference].