The Digitel Cloud Solution
(Hover, click, or tap on each solution for more information.)
A virtual conference room for collaboration. Send instant messages and files.
ZAC's Group Chat feature is a virtual conference room for collaboration. Teammates can send secure instant messages between each other using the ZAC desktop application, WebZAC, or MX Mobile. It's an easy-to-use method of communication between teams, regardless of their physical location.
Optimize operations and handle a high volume of calls to enhance customer experience.
Zultys has created its Integrated Contact Center (ICC) to optimize operations and efficiently handle a high volume of customer calls. Available as a web-based or desktop application, it comes pre-packaged with features designed to streamline processes and enhance the customer experience. ICC can improve the productivity and effectiveness of customer service departments of any size and call volume.
Start a conference call and collaborate with a simple click.
With a simple click, any team member can start a conference call, and employees can freely jump on and off the call at their convenience, allowing team members to share ideas and proposals and review tasks, all within one UC solution.
Mix and match sets. Easy to install and operate whilst working together seamlessly.
The Zultys IP Integrated Phone Suite models are designed to be easy to install and operate and enhance productivity. Zultys phones can be mixed and matched, working seamlessly together to meet individual job functions or requirements. Additionally, they can interoperate with a number of other third-party SIP Phones as well, greatly adding to their value and functionality.
Selectively and automatically record specific calls for all or some users.
Zultys On-Demand call recording allows a user to selectively record a specific call. When the user selects to record a call, the call recording is saved from the beginning of the call. Automatic call recording allows for all calls for a particular user to be recorded.
Send and receive fax messages straight from the application, no need for a machine.
ZAC can send and receive fax messages straight from the application, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or in email and can be transferred to other employees if necessary.
Host a video call with multiple parties, bringing remote teams together.
For a more personalized experience, users can host a video call with multiple teammates, bringing remote teams together for increased collaboration. Zultys can enable multi-party video for customers on request as well.
Eliminate the time-consuming process of listening to voicemail messages.
ZAC's visual voicemail interface eliminates the time-consuming process of listening to messages in the order they came in. If an employee can tell a message is meant for someone else, it can be sent directly to the correct person immediately. No need to listen to the full recording or navigate a complicated menu. The transferred message will appear in the coworker's voicemail.
Presence & Instant Messaging. Easy way to get a hold of colleagues.
Set Presence alerts, so you'll always know the status of your teammates without having to check - It's that easy! Get a popup alert based on a coworker's presence to immediately know when they are available (application ZAC only).
Thinking About Moving to “Digitel Cloud”?
Here's 12 Excellent Reasons to make the move!
Service Response: access is 24/7 from anywhere and eliminates on site visits, this drastically improves response time
Software Upgrades: upgrades are performed after hours and are scheduled with each new release; your voice services will always be current
Hardware and Software Environment: our software runs in a High Availability VMWare environment, this allows us to move from the primary site to the secondary site at any time, providing a redundant environment. hardware is maintained by Digitel and is a part of the Cloud service
Firewall: Digitel maintains the firewall at the Cloud software site
Backup Power: Cloud site is covered 24/7
Hi-Speed Access: at the Cloud location is maintained as part of the service, we also provide redundant connections to preserve uptime
Backups: are taken daily, this is another level of protection beyond the VMWare High Availability environment
Peace of Mind and Security: we monitor 24x7
Flexibility: our licensing is per user, load the software on up to 4 devices per user, all desktop clients include a softphone providing mobility to any hi-speed environment
Text Enablement: your telephone numbers can be text enabled in Digitel Cloud, for enhanced customer interactions and improved customer engagement
Work Location Flexibility: take your desk phone/laptop/tablet to another location, like a home office or on the road when travelling and continue working seamlessly
Cost Effective Growth: no hardware upgrades needed, ever again, no matter how fast your business grows Digitel Cloud keeps pace with your growing enterprise