Mobile Enablement
- Push notifications for call, message, and voicemail alerts.
- Single number contact with personal number privacy.
- Browse voicemail messages, recordings, and call logs.
- Corporate directory access with mobile presence and notes.
- Advanced call controls: hold, park, attended and unattended transfer.
- On-demand and automatic call recording supported.
- Add context to your chat with file sharing, images, and emoji.
Improving the Mobile Work Experience
- Communicate with clients and coworkers via IM text & SMS messages.
- Easily host or join a video conference, whether it's for a group or one-on-one.
- Start ad-hoc conferences or schedule both one-time and recurring conferences within the app.
- Optimize your call group workflow by getting operator, ACD, and other Agent calls in the office or on the go.
- Contact Center Agents can view the Agent Roles screen to see the availability of teammates and monitor calls in queue from the application.
- Add notes to your calls with Call Attached Data (CAD) questioners that stay with call when it's transferred to other users.
A Seamless Experience
Mobile ZAC brings the agility that remote employees need to provide an exceptional customer experience. It works seamlessly with all applications of our UC, allowing users to easily push or pull calls between Mobile ZAC, desktop phones, or the computer softphone, when leaving or entering any location. Callers won't even notice when devices are switched in mid-conversation.
