Resources Subcategories

Cloud Services User Packages

For the ultimate in ease and convenience, you can choose a fully hosted and managed Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

You have the flexibility to design a hosting package customized for your unique business applications.

Features	Standard User $24.95/month	Premium User $29.95/month	Contact Center User $64.95/month
Hunt Group	•	•	•
ACD Group	•	•	•
Customizable Call Distribution	•	•	•
Paging Group	•	•	•
Auto Attendant	•	•	•
Internal 911 Call Notifications	•	•	•
Voice Mail	•	•	•
Voice Mail Escalations	•	•	•
Voice Mail to Email	•	•	•
Voice Mail Transcription	•	•	•
Call Forwarding	•	•	•
Personal Call Handling Rules	•	•	•
Call Queue	•	•	•
Music on Hold	•	•	•
Queue Announcements – 64 Sources	•	•	•
Zultys Mobile ZAC for iPhone/Android	•	•	•
Basic Reporting – Scheduled	•	•	•
Conferencing – 3 Party	•	•	•
Instant Messaging	•	•	•
Invite Outside Contacts to IM	•	•	•
Presence with Custom Note Field	•	•	•
MXconference	$	•	•
Call Recording	$	$	•
MXreport Call Detail Records	$	$	•
MXreport – Contact Center Edition	$	$	•
SMS Messaging	$	$	$
Outbound Dialer		$	$
Zultys Advanced Communicator		•	•
Binding – Work from Anywhere		•	•
Native Softphone		•	•
Call Attached Data		•	•
FAX		•	•
Screensharing		•	•
Invite External Contacts to Group Chats		•	•
File Sharing		•	•
Webchat		•	•
Outlook Integration		•	•
Video		•	•
Contact Center Agent Functionality			•
Contact Center Supervisor Functionality			•
Customizable Wallboard			•

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:

Agent or Supervisor role for each Contact Center User
Wallboard
Supervisor capabilities – barge in, whisper, silent monitor
Real-time monitors – agent activity, queue monitor
SuperView
Agent Call Recording

Lobby User Package

This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only.

This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.

Note	Description
Per System	Active Directory / LDAP Authentication: Licensed per instance
Per System	Archiving
Per Unit	100 Additional Hours of Voice Storage
Per System	Flex Communicator
Per System	Interactive Voice Response
Per System	MXreport – CDR custom report writer using CDR data
Per System	MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count
Per Session	Call recording session
Per System	MXoutbound for 10 Ports
Per User	MXnetwork Redundancy License
Per User	Salesforce.com Communicator – Single User License (Requires MXIE)