Our GOAL is to provide the best possible service available in the marketplace. Now, with over 30 years experience, Digitel enjoys a strong reputation as a professional, knowledgeable and committed organization – having earned this respect from its clients, its suppliers and its competitors! We want strong long term relationships with our clients, so that we become their Trusted Advisor.
This starts with a 2 hour emergency response policy. Minor service outages are scheduled within 72 hours. We work hard to coordinate moves, additions and changes to meet our clients' schedules.
Digitel has invested in a robust Customer Management System (product – Tigerpaw), which allows us to track quotes, service history, products sold, service agreement details and other details on each and every one of our clients and prospects. This tool allows our staff to quickly access client-specific information and track all account activity easily.
While we use this valuable technology to assist us in meeting our service goals, Digitel's best asset is its people. We have assembled a group of individuals who truly want to do a great job for our clients. We invest in on-going training with our staff to ensure they are able to provide timely and accurate advice!
Digitel's scope can include any or all of the following areas: