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Digitel Systems Inc. was started in April 1984, in Vancouver, BC, with 10 employees
and a small base of existing clients. Digitel set a goal to provide the best service
available in its marketplace and used this philosophy to grow the company into one
of the largest privately held interconnect companies in Western Canada.
In addition to a strong commitment to service excellence, Digitel's corporate strategy
in product selection has also proven to provide long term benefits to our clients.
The company uses 6 key selection criteria - quality, reliability, ease of use, cost
effectiveness, continuing evolution & market commitment. These key factors tend
to be the same factors our prospective clients use to evaluate their purchases.
Digitel's commitment is to combine our diverse product lines, with a consultative
sales approach to provide solutions which represent our clients' best interests!
In short:
We Wrap Quality Products with Quality Service!
Using this approach, Digitel has grown over the years to over 30 employees and 3,000
installations. We continue to earn the respect of our clients, our competitors,
our suppliers and our employees! Digitel is an active member of the Better Business
Bureau and the Vancouver Executives Association.
Digitel Product Evolution
Digitel opened in 1984, when it took over a base of approximately 400 clients, most
of which were Mitel and Toshiba telephone system users. A short time later, Mitel
launched a new company with its new Trillium telephone systems for small businesses.
With the addition of the Trillium products, Digitel had a strong product mix - Trillium
for small businesses, Toshiba for medium sized applications and Mitel PBX's for
more sophisticated requirements.
In the late 80's, clients started to enter into the voicemail marketplace. At that
time, Digitel evaluated its options and selected the Active Voice voice processing
products. Active Voice gained early success by using a standard PC environment and
their award winning user interface (1 for yes; 2 for no). Active Voice continues
to be a leader in voice processing technologies.
Today, Digitel still offers Mitel, Toshiba and Active Voice products. We feel that
our commitment to product stability has created many benefits to our clients.
Digitel Service
Service Commitment
Our service commitment starts with a 2 hour emergency response policy. Minor service
outages scheduled within 24 hours and moves, adds and changes are targeted for a
maximum of 3 business days. Our customer service desks are equipped with a computerized
dispatch system. This system includes all key client information, including on-site
equipment, telephone company services connected to the system, contact information,
warranty/maintenance agreement status and a service history of each site.
Our service vehicles are equipped with a mobile radio system, allowing prompt communication
with our field personnel. While this technology proves to be very valuable in helping
us reach our goals for service excellence, the company's best asset is its people.
We have assembled a group of people who have a true desire to provide outstanding,
professional service to our clients!