Cloud Services User Packages

For the ultimate in ease and convenience, you can choose a fully hosted and managed Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

You have the flexibility to design a hosting package customized for your unique business applications.

Standard Package $24.95

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Advanced Call Routing
Built-in Reports
Voicemail to Email
Mobile Communicator for iPhone/Android
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements – position in queue and wait time

Premium Package $29.95

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Call Attached Data
Advanced Call Routing
Built-in Reports
Voicemail to Email
ZAC/MXIE: Unified Communications Client license
Outlook Communicator with Exchange Integration: Single User License
MXvideo Single User License (Adds HD Video support to MXIE)
Mobile Communicator for iPhone/Android
MXconference: Voice Conference Participant license (Max 60 Participants)
Fax Session (origination or termination – Max 60)
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements – position in queue and wait time

Contact Center Package $64.95

Operator group
Hunt group or ACD group
Automated Attendant
Paging Group
Voicemail
Call forwarding
Call Attached Data
Advanced Call Routing
Built-in Reports
Voicemail to Email
ZAC/MXIE: Unified Communications Client license
Outlook Communicator with Exchange Integration: Single User License
Mobile Communicator for iPhone/Android
MXvideo Single User License (Adds HD Video support to MXIE)
MXconference: Voice Conference Participant license (Max 60 Participants)
Fax Session (origination or termination – Max 60)
Inbound Call Center: (ICC) License for one agent or supervisor
MXreport: Contact Center Edition
All Call Groups Come with the following functionality:
- Customizable Call Distribution to Agents
- Call Queue
- Quit queue options
- Music on Hold
- In-queue announcements – position in queue and wait time

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:

Agent or Supervisor role for each Contact Center User
Wallboard
Supervisor capabilities – barge in, whisper, silent monitor
Real-time monitors – agent activity, queue monitor
SuperView
Agent Call Recording

Lobby User Package

This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only.

This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.

Note	Description
Per System	Active Directory / LDAP Authentication: Licensed per instance
Per System	Archiving
Per Unit	100 Additional Hours of Voice Storage
Per System	Flex Communicator
Per System	Interactive Voice Response
Per System	MXreport – CDR custom report writer using CDR data
Per System	MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count
Per Session	Call recording session
Per System	MXoutbound for 10 Ports
Per User	MXnetwork Redundancy License
Per User	Salesforce.com Communicator – Single User License (Requires MXIE)