Digitel Systems Inc. was started in April 1984, in Vancouver, BC, with 10 employees and a small base of existing clients. Digitel set a goal to provide the best service available in its marketplace and used this philosophy to grow the company into one of the largest privately held interconnect companies in Western Canada.
In addition to a strong commitment to service excellence, Digitel's corporate strategy in product selection has also proven to provide long term benefits to our clients. The company uses 6 key selection criteria - quality, reliability, ease of use, cost effectiveness, continuing evolution & market commitment. These key factors tend to be the same factors our prospective clients use to evaluate their purchases.
Digitel's commitment is to combine our diverse product lines, with a consultative sales approach to provide solutions which represent our clients' best interests! In short:
We Wrap Quality Products with Quality Service!
Using this approach, Digitel has grown over the years to over 30 employees and 3,000 installations. We continue to earn the respect of our clients, our competitors, our suppliers and our employees! Digitel is an active member of the Better Business Bureau and the Vancouver Executives Association.
Digitel Product Evolution
Digitel opened in 1984, when it took over a base of approximately 400 clients, most of which were Mitel and Toshiba telephone system users. A short time later, Mitel launched a new company with its new Trillium telephone systems for small businesses. With the addition of the Trillium products, Digitel had a strong product mix - Trillium for small businesses, Toshiba for medium sized applications and Mitel PBX's for more sophisticated requirements.
In the late 80's, clients started to enter into the voicemail marketplace. At that time, Digitel evaluated its options and selected the Active Voice voice processing products. Active Voice gained early success by using a standard PC environment and their award winning user interface (1 for yes; 2 for no). Active Voice continues to be a leader in voice processing technologies.
Our service commitment starts with a 2 hour emergency response policy. Minor service outages scheduled within 24 hours and moves, adds and changes are targeted for a maximum of 3 business days. Our customer service desks are equipped with a computerized dispatch system. This system includes all key client information, including on-site equipment, telephone company services connected to the system, contact information, warranty/maintenance agreement status and a service history of each site.
Our service vehicles are equipped with a mobile radio system, allowing prompt communication with our field personnel. While this technology proves to be very valuable in helping us reach our goals for service excellence, the company's best asset is its people.
We have assembled a group of people who have a true desire to provide outstanding, professional service to our clients!