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Digitel Technology Blog

Interested in Increasing Customer Satisfaction?

September 27th, 2018 by admin

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Vancouver, British Columbia – Each day companies across the nation struggle with identifying new ways to satisfy their most important asset, their customers. Retaining them is crucial for the survival of any business, especially in an era where it costs seven times more to acquire a new customer than to keep an existing one. Few companies realize that they can increase customer satisfaction by enhancing the technology of their basic communication system – the telephone. Automatic Call Distribution is one example of how businesses are tapping into their voice and data system to increase customer satisfaction.

Automatic Call Distribution (ACD) is an incoming call solution that systematically directs customer calls by routing them to specific representatives based on the customer’s needs. The technology is designed to send a caller to individuals that have the necessary skills to effectively handle the specific customer inquiry. ACD is typically deployed with a predetermined set of parameters that are based on a company’s business objectives and their philosophy of servicing their customer base. ACD is also not just limited to specific business functions. Multiple ACD queues can be arranged for a variety of areas including customer service, sales, and billing.

You’re probably thinking, “this sounds great but what can it do for my business? Read the full press release to find out more.

Posted in: Press Release

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