Increase Productivity
When Digitel started in 1984, we were selling computerized telephone systems to
replace existing mechanical-type telephone systems sold by the incumbent telephone
companies. In many cases, the key sales criteria revolved around more features for
less cost. Since then the marketplace has had a fairly slow evolution. A few years
later, voicemail systems were introduced. In the late 80's, some manufacturers started
to develop products that allow for voice and data convergence. Manufacturers also
moved to digital-based telephone system products – however, not many people could
really tell anyone the benefits to the end user. During that time, digital forms
of dial tone were introduced for larger organizations. Eventually, many of the features
that were available to larger organizations became cost effective for smaller organizations
to implement. However, for the most part, voice and data remained separate networks,
with the voice products remaining very proprietary in design.
Then, one technology started to emerge that both voice and data manufacturers could
standardize on ... IP (TCP/IP, VoIP, SIP, etc). This standardization was the true
start to Voice & Data convergence. With convergence came an accelerated development
of applications that would benefit from this technology. Accordingly, the industry
change is now occurring at a much fast rate than ever experienced in the past!
Digitel got involved in the VoIP marketplace early in the game, as one of its key
manufacturers – Mitel, was an early adaptor to moving their products being IP-based.
Once the new applications started to emerge, Digitel now spends more time
discussing our client's overall operational processes, and reviewing all connectivity
bills (cellular, dial tone, long distance, internet/broadband) with the intent on
finding applications that increase Productivity.
Now, more than ever, our clients are trying to do more with less staff. In order
to accomplish this goal, they need to provide their staff with tools that allow
them to handle their daily duties efficiently and effectively.
Productivity Applications
- First Call Resolution – as more and more people are mobile
(corridor warriors, road warriors, remote workers), elimination of telephone tag
saves time.
- Calls directed to a users internal telephone extension can be set up to automatically
ring their cell
- Home-based staff and travelling employees can be connected to the office via a standard
broadband connection and continue to function as if they are sitting in the office
- Unified Communication – getting access to voicemail and
faxes easily and quickly reduces time spent dialing into the voicemail system via
a telephone, and punching a bunch buttons in order to access messages.
- Voicemail to Email allows voicemail messages to be automatically forwarded to an
email account ... therefore, voicemails are delivered as they are completed, including
delivering to a user's smartphone. You never need to dial in to the phone system
to check for messages again!
- Instant Messaging allows internal users to communicate with each other when they
are not available via a live phone conversation. With a Blackberry or iPhone app,
users can communicate even when they are outside of the office. This service is
provided using an internal IM system.
- Desktop Call Control – being able to handle calls through
an easy to use desktop application makes it easy to take calls, make calls, transfer
calls, set up conference calls, break down conference calls and retrieve callers
that are in your voicemail system.
- Mobile Application - use your smartphone to initiate outgoing
calls through your office telephone system.
- Replaces your cell phone CLID with your office CLID, protecting your cell phone
number from those who should not have it
- Outbound long distance calls are now being made through the office lines, at land
line long distance rates, instead of at significantly more expensive cell phone
long distance rates
- ACD – Call Centre – effectively distribute calls inside
the organization to a group of individuals (high in bound volume to a small group
of people), with queues and queue messages.
- Wireless Telephone Sets – use industry standard WiFi antennas
with wireless WiFi sets to improve communications for corridor warriors and/or warehouse
personnel.